Our FlexPlus current account comes with Worldwide Family Mobile Phone Insurance from Assurant. Wherever you or your family travel, your phones are covered for loss, theft, damage or breakdown.
Exclusions and limitations apply to some types of cover, so always check the policy documents for full details. Here are some of the main benefits.
Accessories lost, stolen or damaged at the same time as your mobile phone are included. Limits apply.
Mobile phones owned by you or your family members are covered up to a value of £2,000 (including VAT) per claim.
You'll need to pay £13 a month to maintain a FlexPlus current account, even if you can't use the insurances. This fee will go up to £18 a month from 1 December 2024.
It's not possible to have a FlexPlus account without the insurances or the insurances without a FlexPlus account.
Support wherever you are
Including for loss, theft, damage, breakdown or faults. You can make up to 4 claims per account in any 12-month period.
Cover however you pay for your phone
Whether you pay be contract, SIM-only or Pay As You Go, your phones are covered.
Excesses of between £30 and £100 will apply when you claim. You can check your phone's excess (opens in a new window) on the insurer's website.
All FlexPlus current account holders, their partners and dependent children.
Your partner is the person the account holder lives with at their home address. You should be in a relationship, whether married or living together, regardless of gender.
A dependent child is any child, including a legally adopted, fostered or stepchild, of the account holder. To be covered, they must be both:
What is full-time education?
This is education undertaken in pursuit of a course where they spend an average of more than 12 hours per week during term time receiving tuition, engaging in practical work, getting supervised study or taking examinations. For example, a National Diploma, traineeships, apprenticeships or a degree.
They also need to be either:
As soon as your FlexPlus current account opens. This includes mobile phone insurance as well as travel insurance and breakdown cover.
Sometimes, we might not be able to open your account straight away. For example, if you're opening a joint account and we need additional signatures. In these cases, your cover begins as soon as you get our letter or email saying your account is open.
Exclusions and limitations apply to some types of cover, so always check the policy documents for full details. Here are some of the main exclusions.
Cover for incidents where you haven't taken care of your mobile phone. Cover for unauthorised network charges from later than 24 hours after you noticed the incident.The cost of postage and packaging for accidental damage or breakdown claims if you send your phone for repair.
Cover for non-UK residents. A UK resident is someone who spends at least 6 months of any 12-month period in the UK.
Our FlexPlus Worldwide Family Mobile Phone Insurance is provided by Assurant.
Full insurer details
FlexPlus Worldwide Family Mobile Phone Insurance has been arranged for Nationwide by Lifestyle Services Group Limited (Financial Services Register No. 315245) with a single provider Assurant General Insurance Limited (Financial Services Register No. 202735).
Assurant General Insurance Limited, Registered in England and Wales No. 2341082. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Lifestyle Services Group Limited is registered in England and Wales, No. 5114385. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. Authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activity only.
